Frequently Asked Questions
Everything you need to know about shopping with Brightzy.
How long will it take for my order to arrive?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How can I track my shipment?
Once your order has shipped, you will receive an email containing a tracking number and a link to follow your package's progress in real-time.
Do you offer international shipping?
Currently, Brightzy ships to customers within the United States and Canada. We are working on expanding to more international destinations soon.
Are your products covered by a warranty?
Yes, all Brightzy products come with a 1-year limited warranty against manufacturing defects to ensure you receive the highest quality items.